Privacy Policy

Introduction

Department of Trouble (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect

Information You Provide

• Account information: Name, email address when you create an account or sign in with Google
• Order information: Shipping address, billing address, phone number
• Payment information: Processed securely by Stripe; we do not store full card details
• Communications: When you contact us or use the AI barkeep
• Newsletter: Email address if you subscribe

Information Collected Automatically

• Usage data: Pages visited, time spent, referring URLs
• Device information: Browser type, operating system, IP address
• Cookies: For authentication and analytics

How We Use Your Information

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer support
• Send marketing emails (with your consent)
• Improve our website and services
• Prevent fraud and abuse

Information Sharing

We share your information only with:

• Fulfillment partners: To produce and ship your orders
• Stripe: Our payment processor, to handle transactions securely
• Shipping carriers: UPS, USPS, and others to deliver your orders
• Analytics providers: To understand how our site is used

We do not sell your personal information to third parties.

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent where applicable

Cookies

We use cookies for essential functions (authentication, cart) and analytics. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at privacy@departmentoftrouble.com.